Serving as one important platform of SRCB’s Convenient banking strategy, the Financial convenient store is a innovative service channel which incorporates staff service and 24-hour self-service facilities. Through the launching of financial convenient store, SRCB is aiming to develop a customized and differentiated service and product platform to meet customers’ financial service needs after work.
SRCB financial convenient stores are located in communities of mass population. A financial convenient store covers main businesses such as cash deposit/withdrawal, small value loan, mutual fund sales and credit card business. It makes full use of the flexible combination of electronic self-service facilities and staff service to realized full financial service coverage to the society.
SRCB financial convenient store can provide 72 product offerings that fall into 7 main categories, such as cash deposit/withdrawal, small value loan, mutual fund sales and credit card business.
1. Cash service
Financial convenient store provides cash service such as cash deposit/withdrawal through the self-service facilities, cash box and etc. This can meet personal and SME customers’ daily small-valued cash needs, and resolves the cash depositing difficulty in non-business hours.
2. Personal loan service
Financial convenient store provides service of personal loan information inquiry, application and product introduction, which in detail include personal mortgage loan, personal commercial housing loan, 2nd-hand mortgage loan, personal business loan, 2nd-hand housing information exchange platform, public housing fund repayment, advanced repayment application, etc.
3. Personal wealth management service
Financial convenient store provides wealth management services such as business consultancy and introduction, sales of wealth products (which includes funds, treasury bonds, insurance and SRCB financial planning products), credit card application and repayments, etc.
4. Personal settlement service
Customers can make fund remittance, pay utility bills and mobile phone recharge through financial convenient store.
5. Electronic-banking service
ATM machines, CDS, Multi-media Self-service Terminals, Hotline telephone, Electronic-banking self-service machine are installed in Financial convenient stores. They provide customers with 24x7 services such as account inquiry, fund transfer, cash withdrawal/deposit, payment, mobile phone recharge, telephone banking and online banking, etc. In some of financial convenient stores, self-service safekeeping box are provided. Customers can keep cash or important notes in the box during non-business hours. During the staff service hours, customers can also register Personal online banking and make information changes, etc.
6. SME finance service
SRCB financial convenient store can provide SME customers with account inquiry, small value cash deposit/withdrawal, as well as financing services. For example, “Xin Yi Tou Check credit line” product can fill SME’s temporary funding gap and avoid the overdraft penalty. “Property-secured lending for SMEs below RMB 5 million” product helps SMEs to obtain bank loan as soon as possible. The repayment service as well as other agreement service gives companies the great convenience to pay tax any time any well, and saves company’s interest payment through prompt repayment.
The financial convenient store can help SME customers with the following service items:
Corporate account opening, corporate internet banking, bill business, small-value remittance, loss-reporting of bill and specimen card, etc;
Corporate account inquiry, banks statement printing, Bank Tax Bureau Express service, etc;
Corporate finance and financing consultancy, financing application acceptance, loan repayment, etc;
Consultancy and acceptance for corporate financial planning, insurance and other agent service; issuance of corporate credit record proof;
Property ownership inquiry, commercial housing evaluation, collateral registration or cancellation, etc.
7. Credit card service
Customers can enjoy all kinds of credit card services such as application and repayment at SRCB financial convenient stores.
SRCB financial convenient store can provide SME customers with account inquiry, small value cash deposit/withdrawal, as well as financing services. For example, “Xin Yi Tou Check credit line” product can fill SME’s temporary funding gap and avoid the overdraft penalty. "Property-secured lending for SMEs below RMB 5 million” product helps SMEs to obtain bank loan as soon as possible. The repayment service as well as other agreement service gives companies the great convenience to pay tax any time any well, and saves company’s interest payment through prompt repayment.
On December 22th, SRCB's 100th financial convenience store opened in Yangpu District. So far, SRCB have finished a phased goal on constructing new financial convenience store, which offers time-lapse service and definitely is the initial one in the whole country. With services covered every district in Shanghai, SRCB took a massy step in becoming a community-based convenient bank for residents.
Financial convenience store has been rapidly accepted and welcomed by customers because of its own advantages, including community outreach, abutting market, serving residents, convenient services, and diverse products. By the end of November 2012, financial convenience store had gathered 12.9 billion Yuan savings deposits, 3128 personal loans adding up to 2.8 billion Yuan, 1118 small enterprises loan adding up to 4.6 billion Yuan, selling finance products up to 11.7 billion Yuan, issuing 27 thousand credit cards, increasing almost 60 thousand personal e-banking customers, and topping up 13 thousand public transportation IC cards.
